Discovery, Build and Transfer operations:
You gauge the potential benefit of owning a Captive
center by managing your BPO operations in a controlled environment
administered by us, but created to mirror your corporate culture.
The decision whether to go forward from a Profound operated
BPO center to a Customer Owned Center rests solely with you,
and may be triggered by economic or strategic considerations.
Should you decide to capitalize on your Profound´s dedicated
BPO, it is simple to incorporate it into your organization.
From day one your dedicated BPO reflects your company´s
core values and operates according to your standards. By transferring
the ownership you retain your outstanding Indian staff, take
better advantage of your corporate-wide programs, and efficiently
establish your company´s presence in India.
Process:
Profound partners with customers throughout a structured and
transparent process, which proceeds in a three phases - Discovery,
Build and Transfer Operations.
Discovery:
Profound will work with clients to identify the opportunities
and define the processes. Companies considering setting up
captive center in India need to look beyond the obvious cost
arbitrage and address several enterprise-wide issues: Such
as investment required, objectives, process etc.
Build:
Profound will build an offshore development center
using the synergies of its existing offshore infrastructure.
To reduce the risk and investment Profound will start with
proof of concept. Profound will operate it for a pre-set time
period building up the necessary people, processes, and infrastructure
to support the client's long term needs.
Transfer and Monitor:
Profound will transfer the captive center within
a completely transparent model that maximizes control of budget
and retains the culture of the parent organization. Profound's
transition process is divided into three phases planning,
execution and parallel run. After transferring the ownership
profound will monitor the on going operations with pre-set
yardsticks. |
